Last Updated: 02/12/2025

At DaReal, our philosophy is "Simple. Real. You." We want your experience to be as simple as our fits. If you aren't 100% satisfied with your purchase, we are here to make it right.

1. Cancellation Policy

We understand that plans change. If you wish to cancel your order, please do so before the order has been dispatched from our warehouse.

How to Cancel:

  • Option 1 (Fastest): Log in to your account on our website, go to My Orders, select the active order, and click Cancel.
  • Option 2: Email us at support@dareal.in with your Order ID.
  • Option 3: Call or WhatsApp us at +91-7838080006.

Refunds for Cancelled Orders:

  • If you cancelled a Prepaid Order before dispatch, the full amount will be refunded to your original payment source within 5-7 business days.

Note: Once the order has been shipped (you will receive a tracking SMS/Email), we cannot cancel it. In this case, you can refuse delivery at your doorstep or accept it and initiate a return.

2. Returns & Exchanges

We offer a 7-Day Return & Exchange Window. You can request a return or exchange within 7 days from the date of delivery.

Eligibility:

  • The product must be unused, unwashed, and in the same condition as you received it.
  • Original tags and packaging must remain intact.
  • Note: For hygiene reasons, socks and innerwear (if applicable) are non-returnable.

3. The Exchange Process (Size Issues)

Did you order a Medium but need a Large? We offer Direct Size Exchanges.

  1. Request: Email or WhatsApp us with your Order ID and the new size you need.
  2. Pickup: We will arrange a Free Reverse Pickup from your address.
  3. Dispatch: Once the pickup is done and the product reaches our nearest hub, we will automatically dispatch the new size to you.
  4. Cost: The first exchange is 100% Free.

4. The Refund Process

If you simply want to return the product and get your money back:

  1. Request: Initiate a return via email or WhatsApp.
  2. Pickup: We will arrange a Free Reverse Pickup.
  3. Quality Check (QC): Once the item reaches our warehouse in Gurugram, it undergoes a quick quality check to ensure it is unused.
  4. Refund Initiation:
    1. Prepaid Orders: Refund is processed to the original payment source (Credit Card/UPI) within 5-7 business days after QC approval.
    2. COD Orders: We will ask for your Bank Account details or UPI ID (GooglePay/PhonePe). The amount will be transferred within 5-7 business days after QC approval.

5. Damaged or Wrong Product Received

In the rare case that you receive a defective product or the wrong style:

  • Please take a photo/video of the product and email it to support@dareal.in within 48 hours of delivery.
  • We will send a replacement immediately on priority, free of cost.

Contact Us

If you have any trouble with a return or cancellation, just reach out. We are real people, happy to help.

  • Email: support@dareal.in
  • Phone: +91-7838080006 (10 AM - 6 PM)
  • Address: SKN Enterprises, Sector 69, Gurugram.